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Optimal Business Solutions Thru Breakthrough Insights, Analytics and Technology |
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Successful companies are focused on continuously transforming their businesses from being product and organization centric to being customer centric. At the core of this focus is the realization that the fundamental asset of a business is its customers. Customer centricity drives the need for companies to know each customer better so as to be able to give them what they want, when they want it, and in the way they want it. But, that’s from the customers vantage point. In order to address the business’ need to be viable economic entities, the entire customer value chain from acquisition to collections & recovery has to be optimized. A wide spectrum of "customer centric solutions" are available in the market today. These range from assisting in the formulation of vision and strategy to providing applications software and system integration services. One set of solutions consist of contact management systems spanning marketing, sales and service often referred to as CRM systems. The goal is to achieve a "360° view" of each customer and have the capability to deal with them across the enterprise. Another set deals with credit, fraud, and collections & recovery. While these solutions address specific aspects of the customer value chain, they do not provide companies an end-to-end seamless capability to optimally manage the entire chain. C-Metrix is a "new breed" of solutions provider in the customer management arena. All of our solutions and services are designed against the backdrop of optimizing the entire customer value chain. We offer the full spectrum of assistance, from visioning & strategy supported by breakthrough insights and sophisticated analytics to effective IT based applications implementation to enable our customers to build and maintain “win-win” relationships with their customers. |
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About Us |
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UNIQUE FRAMEWORKS Our solutions leverage unique frameworks and methodologies driven by breakthrough insights and strategies in the end-to-end customer management space Strategic Customer Worth Management (SCWM) Marketing Optimization Framework (MOF) Risk Optimization Framework (ROF) |
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EXCEPTIONAL PEOPLE Our professionals have ten to twenty five years of success in dealing with critical business issues. Prior experience with Deloitte, Capgemini, McKinsey, IBM, HP, A.T. Kearney, Fair Isaac, Peppers & Rogers … Trained at Wharton, MIT, Brown, Columbia, Harvard, Carnegie Mellon, USC … |