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Solutions & Services for the Retail Industry

C-Metrix has extensive experience in the retail industry. Although, we have worked with the full spectrum of retailers, we are specialists in:

Department Stores Supermarkets Drugstores Office Supply Stores

Our solutions and services have enabled retailers to obtain outstanding benefits in crucial areas of marketing, customer experience, acquisition, retention and rewards/loyalty programs. C-Metrix solutions and services for retailers are driven by breakthrough customer insights that are gained from continuous research, analysis and predictive modeling of customer profiles and behavior. Our engagement model with clients range from the provision of licensed software solutions, both premise based and hosted, to custom solutions and consulting services.

Some success stories of our solutions are described below.

Try Our Featured Retail Industry Solution FREE

ROR

Rewards Optimizer for Retailers

Download our brochure on maximizing ROI from rewards/loyalty programs in the Retail Industry

Download our brochure on Customer Insight & Predictive Analytics Solutions for Retailers

Download our white paper “Launching New Supermarket Locations and Changing Formats of Existing Ones”

SOLUTION	RESULTS
Rewards / Loyalty Program Optimization	Restructured and rebranded the well known rewards program of a leading luxury department store based on our unique, breakthrough SCWM framework. Yielded 13% increase in membership sales and a 33% reduction in program expenses
Customer Acquisition Marketing	Improved same sale stores for leading regional drugstore store chain by up to 5% through more precise targeting of direct mail pieces enabled by our segmentation methodologies. Reduced direct marketing costs in excess of 15%.
Launching New Store Locations	Enabled a high end regional supermarket chain to expand footprint by launching three new stores in a new state. Worked with the client’s internal planning team to develop and implement a plan that spanned sight selection analyses, merchandizing systems and processes to marketing and customer relationship management programs.
Shopper Experience Enhancement	Developed a plan for enhancing the experience of high value shoppers of a leading luxury fashion & accessories retailer through an effective mix of in-store and online technologies and personal attention.